Customer Testimonials
Very unorganized. Less than friendly. Extremely slow getting me checked out. Unprofessional, slow, not respectful.
I was told the tires were run flats but after closer inspection at home I discovered they were not. Not Happy
Tiffany was extremely helpful combining a few service items together that we needed on our Ford Explorer. Great customer service.
The whole team was great!! but Tiffany is the best!
Tiffany at Service desk is professional and a pleasure to work with . Service men do a clean complete job on all my vehicles Thank you
I have major confidence in this service department. Always friendly and communicative, with skilled technicians and support staff. Comfortable waiting area with amenities.
Always get taken care of here! Really appreciate the team!
It was okay Seemed to be much more expensive than the last time I came in for an oil change. It would be nice if the tech who took pictures of potential issues actually labeled them so I could easily determine what I was looking at
They were amazing and transparent throughout the entire process. From the moment we arrived, we were treated with respect and never felt pressured into making a decision. The staff took the time to answer all of our questions, explained everything clearly, and made the experience stress free. Their honesty, professionalism, and customer service truly stood out. I would highly recommend this dealership to anyone looking for a straightforward and enjoyable vehicle buying experience.
She was nice Friendly went over everything They got me in and out I have always been happy with Toyota
It was a real pleasure to shop for my dream car at Byers Airport Subaru. It started with a search for a used vehicle. I drove a couple of them but after experiencing a new Forester I was lost. The comfort level and low noise in the cab convinced me to spring for a new model. My wife and I absolutely love this car. It was like buying a new way of life! We recommend Byers for the great level of service we received and the practical knowledge of our salesman Mitchell. Highly recommend this dealership and salesman!!
Great service. Professional maintenance.
Very helpful and good customer service Gave reasonable timeframe for work performed and communicated it effectively
Highly recommend. They made everything easy and stress-free. I’ll be using them again for future purchases
Perfect and unbelievably easy as usual. Brittany was amazing and very helpful.
Horrible experience! Drove over 3 hrs altogether for a Tacoma that was rusted and it wasn’t even detailed! To top it off I told them I was using my personal bank and without my consent the Finance Manager ran my credit giving me an unauthorized HARD PULL! I didn’t even buy the truck! He still ran my credit !!! These Dealerships are getting to be ridiculous! They ruin your credit if you don’t purchase their vehicle! Very unprofessional and rude!!
Byers Subaru is always helpful and kind. Especially my service advisor, Trisha, and the lady who I paid when I picked up my car. Throughout each visit I feel like they communicate very well and anticipate my questions. It's a drive for me to get here, but I value and trust them and that makes it worth the trip.
Excellent care by the team in the service department. They even addressed a concern post work quickly and professionally to alleviate a concern from me. They have earned my trust over the past decade.
Had oil change and loved the video explaining everything on my car Great customer service
First oil change and rotating the tires. Great service and would recommend their service.
Nick was great to deal with. He was very efficient. He was willing to explain everything.
Checked both brake and tire status and recommended options/costs. I was able to get a quick appointment and also was able to change it in chat ... very nice and simplified process for service ??
Fantastic all around. It was a great experience. They do a fantastic job. That is all I have to say.
Low pressure salesman, loved the fact I was able to leave come back without all the high pressure sales to buy, will buy here again.
Byers Subaru was amazing. We were traveling from Indiana through Ohio to Pennsylvania and our check engine light came on. We had to drop off my Outback after hours, Matt got it in right away the next morning, diagnosed and fixed the issue and told me they part was under warranty. He called/texted and kept us updated while we were traveling. We were able to pick it up on the weekend and get back home on time. I can't say enough good about this dealership! They are helpful and responsive. I would recommend them to anyone who wants ... Read More Google - Jun 4, 2026
So far, I’m happy with their honesty and service.
Customer service was very friendly and the service was excellent. I will be back in the future.
Communication was excellent! Service was completed in record time!
It was fast and cooperative to get a car
Very Professional
Yahaira made the transaction seamless so everything was ready when I went to get the car.
I found Jordan Pleasant, even though it was a busy day for the dealership. I found out the next day through the head service tech about the first free service in which Jordan did not convey. I will also be asking about somebody from the tech crew helping me navigate the new system in the vehicle. I do wish that somebody could have done that or offered it to me.
New key fob and programming
Good folks. Got myself a lovely low mileage pre owned vehicle.
They spent time and answered questions. Kept me up to date on the vehicle delivery. Gave me a good deal as well. Super helpful and easy process!
The total service was fine but unhappy about the the customer service. I knew my car would take a while and I understood the dealership was busy. I saw my car was finished and was in the pick up area. I waited a while before I inquired about the status. She total me is was going to be pulled around shortly. I thought maybe I saw the wrong car in the pick up area. So I waited a little while longer and then I went out to check and it was my car. At this point it had been finished ... Read More DealerRater - Jun 3, 2026
Excellent service all around but Kyle was extremely helpful and continues to be helpful. Would recommend Kyle to family and friends.
Made it easy and transparent They made it easy, transparent, and I felt like I got a reasonable deal. I would come back and buy again.
Working with the sales team to find a good fit for our family was lovely. We got exactly what we were looking for, and came home with a well maintained vehicle for a great price. Unfortunately, my experience with the back office financial team has ruined the entire experience for me. I won’t return to Byers, and would not recommend them, simply because of the way this finance team has treated / handled my loan and warranty. Perhaps if you’re paying straight cash, you will enjoy this dealership!
The whole team went above and beyond! The type of customer service that inspires loyalty.
2nd purchase with this dealership in last 9 years. Both transactions were easy and smooth and all employees went out of their way to be helpful.
Mark Morgan and his colleagues were cordial and pleasant to me during our sales transaction.
The easiest car purchase ever! Eva, our sales rep was amazing and took the time to ensure we knew all the settings and features. Nathan in finance was great too. Highly recommend Byers Imports Airport.
I am not happy with some of the answers i get about prepaid services i was sold
The dealership was super clean and modern. Very well organized. A space I didn’t mind being in for any length of time.
Coming from out of state I wasn't sure what to expect. I started the inquiry on Sunday and was surprised to hear back from Kyle the same day. In PA you won't hear anything from car dealers. Everything was ready when they said it would be; Both the sale and Finance went smoothly. Overall, was a very good experience!
Greg C. made selling my vehicle very easy!
Oil, filter change with tire inspection. Good as always.
Gentleman said to give him 45 minutes. I waited an hour and 10 minutes and went inside service center to ask what was going on with my car. A gentleman went to ask person about my car, the first gentleman came up to me after a few minutes and said they were checking on a running light that was out and to give them 25 minutes. After 35 minutes the gentleman gave me my keys and said car was parked outside waiting on me.
5 The dealership was very professional , understanding and always do high quality service The dealership was very professional , understanding and always do high quality service
People were nice and professional. Process took too long especially since the financing was already set. Also, fuel tank was less than half full and battery had not been charged. Lastly, I had to point out required maintenance/repairs that had not been done so they were done while making us wait even longer than necessary. So overall nice people but not great at preparing the car for sale.
Service is great. Peace of mind. I've been servicing my vehicle here for past 3-4 times and it's always great. No unnecessary recommendations and genuine reports are shown. No hassle in warranty claim either. Technicians spend good amount of time on a vehicle and it's really feel like value for money. Jourden is great. He carefully listens all of my concerns and tries the best to resolve them. Thank you!
Byers Ford made making the car buying experience easy. Wouldn't want to do business with anyone else. Highly recommend John G.
I came in for service and I was in and out in one hour. Maria is the best! I will definitely return to buy a car later.
The service that is given by a few of your associates is excellent! Gynnae is always excellent! Very knowledgeable and a great asset to your business!
Ray was very patient, open, helpful, and easy to work with. Tried a couple cars out and came to the right decision in the end. Very good communication.
Always fast and affordable
The service tech that signed e was very kind and scheduled me in since I incorrectly scheduled the service a Subaru service department. Thank you very much!!!
Kinda a long story- nutshell, intial work on vehicle, mechanic broke AC condenser but wasn't found until months later. Brought vehicle back and initially wanted to charge me for it. Jameson was familiar with work that was done and got it corrected. Service advisor and manager were great, mechanic not so
I couldn’t be more pleased with the customer service I received at Byers Dublin Subaru. Thomas Rick made the purchasing process seamless for me. I would recommend requesting him if you’re considering a Subaru for your next vehicle.
Great customer service Have worked with Brittany several times with kudos
I came down from Cleveland to get a great deal on a car that only they had in stock and everything was ready for me when I got there, all I had to do was sign papers. Super easy and would gladly make the trip again!
Christian went above and beyond what he needed to as a salesman!! Very happy with our experience!! Thank you!
Aiden Phillips and the rest of the team we worked with were fantastic. A great experience. Went I to trade in a used Honda for a newer Honda CRV and came home in a Subaru Forrester. So excited about driving something completely different. Thanks Aiden - it was a pleasure working with you!
Service was excellent and timely. Thank you for always helping us make sure our car is in the best shape possible for a longer car life
We bought tires there to get the coverage but no coverage we had to pay to look for a leak!
Rick Miers stayed after hours to complete a sale and wasn’t a pushy salesman.
We always feel well taken care of at Byers! We know that our "special" diesel is always in good hands and that any questions we may have will be answered quickly.
We purchased a car for our daughter. Just looking buying that day we had a great experience with Brett and the manager Josh Brett was very professional kind and patient with us as I wanted to look at many. If I’m ever in market for another car I will definitely check out this dealership first thanks Brett for making this a great experience for us
Wonderful experience purchasing my new vehicle at Audi Columbus. Hunter made the experience extremely smooth and was so kind and helpful through the whole process! I would highly recommend checking out this dealer, they also have a phenomenal selection of vehicles on hand compared to other dealers.
Had a great experience buying a car for my daughter. Brett was very professional and easy to talk to. Wasn’t planning on buying that day but ended up with the perfect car for her. He was patient and kind and even washed my car while we waited haha! Talk about service! Even Josh the manager was nice too! I’d definitely recommend coming here for a used car!
Great experience with Austin! We had a wonderful experience buying our 2020 Ford EcoSport here. Austin was absolutely amazing. He was super friendly, polite, knowledgeable, and sweet. There was a bit of a wait (about an hour) to sign the final paperwork, but Austin felt genuinely bad about it and kept us taken care of. He was definitely the highlight of the whole purchase! Highly recommend asking for him.
We had a great experience here recently! Brett, Eddie and Luke were phenomenal! Would definitely recommend!
We had a great experience here! Brett, Eddie and Luke were phenomenal!
Kaleb at Byers Dublin Subaru Used Cars helped me turn lemons into lemonade. I was greeted with a smile immediately and caring touch since I recently was in an accident and my car ended up being a total loss. Kaleb talked me through every step of the way, used great communication, and was patient as I thought I was going to go with the Crosstrek and transitioned to my purchased car the Forester. My requests for multiple test drives were always welcomed and I experienced a well informed process. I love my new ride. I would recommend to ask for ... Read More Google - May 31, 2026
Joe was super through and very respectful of time. Very efficient in explaining everything my new Volvo had to offer!
The team at Byers Subaru were very patient and extremely helpful. They stayed well after close to help me get into my new car and everyone I met with was very friendly. Sam was super helpful in getting me exactly what I was looking for, and he was more than knowledgeable about the cars features! I will absolutely consider coming back in for a new car in the future.
Everyone did a great job at explaining things to me. Keep up the good work.
No problems. Service was finished in a reasonable amount of time
The whole process was friendly, efficient, and no pressure to service parts that could wait. Like the step by step assessment video the technician provides.
Jon and the rest of the team at Byers treated me very well. They’ve made a customer for life!
